Improving customer experience through healthcare omni-channel transformation
How can a business deliver a seamless, excellent experience to their customers however they choose to engage (online or offline) 24:7?…
We believe people are at the heart of change. We help businesses deliver their objectives when they need to change or transform.
Let’s start the conversation.
Our clients include Global Corporations, Companies and Charities.
We care about people. Successful change happens when your people decide they want to change. Many things influence this important change choice.
Great change programmes build ownership and energise people to work better together, make insight-driven decisions, embrace new behaviours and deliver results.
Neglecting change or leaving it to chance can be costly. A client once told us “our people are like white blood cells… if they don’t own the change, they kill it”.
From change strategy and approach to detailed intervention planning, from creating a vision of success to making it happen, from communication to engagement to ownership by your people, James & Carmichael can help you tackle real business challenges.
Proven change management tools underpin our approach but it’s our experience and networking across organisations that unites stakeholders and helps them deliver lasting change.
If you are about to embark on a programme that must succeed, or need help with turning a struggling project around, why not contact us for a scoping discussion?
How can a business deliver a seamless, excellent experience to their customers however they choose to engage (online or offline) 24:7?…
Our client, a global Pharmaceutical company and one of the biggest companies in the world was planning to invest £50m across 2 sites in the Thames Valley and close a third leased site…