James & Carmichael are a data controller for the purposes of the General Data Protection Regulations (GDPR). This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. Please read the policy so that you are aware of how and why we are using your information and our reasons for doing so.
If you have any questions regarding the information we hold on you, the use of your information or would like to discuss further, please contact us at email@example.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protections issues.
What information do we collect about you?
The information we collect about you may include your name, email address, address, phone number, company name, business information containing key stakeholders within the business, plus any information you supply voluntarily. Data is also collected through website analytics which are only used to help us improve the website. We do not collect or process any Special Categories of personal data.
We sometimes use publicly available sources such as LinkedIn, industry related forums and search engines to obtain the basic contact details for individuals and/or specific businesses that we feel would benefit from our services such as name, business email address and business contact number.
How do we collect your personal data?
We collect information about you when you fill out a contact form or email us directly. We also collect information when you voluntarily comment on our blog posts, complete a surveyor provide feedback.
Website usage information is collected using cookies.
How we use your personal data?
We will only process your data if we have a lawful ground for processing your data such as legitimate business purposes, or where we need to comply with a legal obligation. Most commonly, we will use your personal information in some or all of the following circumstances:- Fulfil your request eg if you fill out a “request a call back form” we use this information to contact you directly, manage your account and if you agree email you about other services and information we feel may be of interest to you. We may also contact you directly to follow up on the service and user experience we provide.- To provide you with information that we feel may be of interest to you in line with what you have previously expressed an interest in via our website, telephone, email, or events.- If you request information from us via our web enquiry form, we may contact you via telephone or email to discuss your enquiry- To better understand how our web visitors interact with our website- Administering the contract we have entered into with you- Business management and planning, including accounting and auditing
With your permission, we may have to share your personal data with third party service providers, where it is necessary to administer the working relationship with you are where we have another legitimate interest in doing so eg our time and expenses provider and customer relationship management provider. We require third parties to respect the security and confidentiality of your data and treat it in accordance with the law. We will never pass on or sell your data for any purposes outside those explicitly set out above.
How long will we store your data?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure. Data which is no longer relevant will be securely erased.
We would like to send you updates and information about services which may be of interest to you. If you have consented to receiving marketing, may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org
Your data protection rights
We would lie to make sure you are fully aware of all your data protection rights. Every user is entitled to:
The right to access – You have the right to request for copies of your personal data(commonly known as “data subject access request”). We shall respond to you within 30 calendar days of receipt of proper identification.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information that you believe is incomplete.
The right to erasure – You have the right to request that we delete or remove your personal data, where there is no good reason for us to continue to process it.
The right to restrict processing – You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing, under certain conditions.
The right to object to processing – You have the right to object to us processing your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing your personal information for direct marketing purposes.
The right to data portability – You have the right to request the transfer of your personal information to another party.
The right to withdraw consent – If you have given your consent to anything we do with your personal data you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
You will not have to pay a fee to access your personal data or to exercise any of the other rights under data protection laws. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure personal information is not disclosed to any person who has no right to receive it.
We will respond as soon as we can and in general this will be within one month from when we receive your request, however if the request is going to take longer to deal with, we will let you know.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit https://www.aboutcookies.og or https://www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
How to contact the appropriate supervisory authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office and more information can be found here:
or you can write to the ICO by using the address below:
Information Commissioner’s Office